Terms and Conditions
Last updated: 25 October 2026
These Terms and Conditions apply when a consumer purchases products or services from Farm Truck Designs Ltd through our website, by email, by telephone or through an agreed custom order.
Please read them before placing an order. They explain who we are, how orders work, delivery and cancellation rights, and what happens if something goes wrong.
Nothing in these Terms and Conditions limits or removes your statutory rights.
1. About Farm Truck Designs
Farm Truck Designs Ltd is a company registered in England and Wales.
Company name: Farm Truck Designs Ltd
Company number: 15213765
Registered office: 13 Kings Road, Fearnhead, Warrington, Cheshire, WA2 0BG, United Kingdom
Email: leanne@farmtruckdesigns.co.uk
Website: www.farmtruckdesigns.co.uk
In these terms, “we”, “us” and “our” mean Farm Truck Designs Ltd. “You” and “your” mean the customer placing the order.
2. Who These Terms Apply To
These terms apply to customers purchasing mainly for personal use rather than wholly or mainly for business purposes.
If you are purchasing for a business, trade, commercial or resale purpose, separate business terms may apply. Please contact us before ordering.
These terms apply to:
Standard products
Products made after an order is placed
Personalised and made-to-measure products
Bespoke metalwork and woodwork
Custom signs and memorial products
Fire pits and garden products
Components, kits and prototype work
Design, fabrication, reverse-engineering and 3D-printing services
Additional specifications agreed in writing for a bespoke project will form part of the contract between us.
3. Our Products
We make many of our products by hand in our workshop. Small variations between products are a normal feature of handmade work and help make each piece unique.
Product photographs and descriptions are provided as accurately as reasonably possible. However:
Colours can appear different on different screens.
Natural wood can vary in colour, grain, pattern and markings.
Handmade products may have small differences in shape, finish, texture or dimensions.
Bare or untreated steel will naturally develop rust and patina.
Outdoor metal products and coatings will gradually weather with use and exposure.
Welds, fabrication marks and other characteristics of handmade metalwork may be visible where appropriate to the product’s style.
Measurements stated as approximate may be subject to reasonable manufacturing tolerances.
These natural or minor handmade variations will not normally mean that a product is faulty. This does not affect your rights if a product is materially different from its description, unsuitable for its stated purpose or not of satisfactory quality.
Props, plants, fixings, tools or other items shown in photographs are not included unless the product description specifically says that they are included.
4. Product Information and Availability
We take reasonable care to ensure product descriptions, measurements, prices and availability are correct.
Products may occasionally become unavailable, or we may discover an error in a description or price. If this happens before we accept your order, we will contact you and will not proceed without your agreement.
If payment has already been taken and we cannot fulfil the order, we will refund the amount paid.
We may update or improve our products over time. Any changes made after your order will not materially reduce the quality or function of the product you ordered without your agreement.
5. Placing an Order
When you place an order, you are offering to purchase the products shown in your order.
An automatic order acknowledgement confirms that we have received your order. It does not necessarily mean that we have accepted it.
A contract is formed when we send you confirmation that we have accepted the order, confirm that production is beginning, or dispatch the product, whichever happens first.
For bespoke work, a contract is formed when:
We have agreed the main design, specification and price with you;
You confirm that you wish to proceed; and
You pay any agreed deposit or payment.
Please check the information in your order carefully, including names, wording, dates, measurements, delivery addresses and personalisation.
Contact us as quickly as possible if anything is incorrect.
6. When We May Refuse or Cancel an Order
We may refuse or cancel an order where reasonably necessary, including if:
A product is unavailable.
We cannot safely or lawfully make the requested item.
There is an obvious error in the price or description.
We cannot obtain suitable materials.
We cannot meet an essential deadline you gave us before ordering.
We reasonably suspect fraud or unauthorised payment.
Requested wording, imagery or designs are unlawful, abusive, discriminatory or infringe another person’s rights.
The order falls outside our workshop’s safe manufacturing capabilities.
If we cancel after receiving payment, we will refund the amount paid for anything we will not supply. This does not limit any other rights you may have.
7. Prices and Payment
Prices are shown in pounds sterling and include applicable taxes unless clearly stated otherwise.
Delivery charges and any other compulsory charges will be shown before you place your order or included in a written bespoke quotation.
Payment must be made using one of the payment methods offered at checkout or agreed with us in writing.
For bespoke projects, we may request a deposit, staged payments or payment in full. The payment arrangements will be explained in the quotation or order agreement.
If an obvious pricing error occurs and the price could reasonably have been recognised as incorrect, we may cancel the order before acceptance or contact you to ask whether you wish to continue at the correct price.
Discounts and promotional offers are subject to any conditions stated with the offer. Unless stated otherwise, promotions cannot be combined.
8. Personalised, Custom and Bespoke Orders
A product is personalised or bespoke where it is made to your specifications or clearly personalised for you. This may include names, dates, custom wording, logos, measurements, artwork, made-to-fit products or a design produced specifically for you.
You are responsible for checking that the information you provide is accurate.
Where we provide a proof, drawing or design for approval, please check:
Spelling and punctuation
Names and dates
Measurements and proportions
Layout and orientation
Fixing positions
Colours and finishes
Any other details important to the order
Production may begin after you approve the design. Changes requested afterwards may not be possible and may result in additional costs or a revised completion date. We will explain and agree any additional charge before carrying out extra work.
We remain responsible for producing the item with reasonable care and skill and in accordance with the final agreed specification.
If you provide incorrect measurements or other information and we make the product correctly according to that information, we will not be responsible for remaking it free of charge. We will try to help and will explain the cost of any possible alteration or replacement.
9. Customer-Supplied Artwork and Intellectual Property
You must have permission to use any names, logos, photographs, illustrations, trademarks or other material you ask us to reproduce.
By supplying material, you confirm that you own it or have permission to use it for the order.
We may refuse to reproduce material where we reasonably believe it is unlawful or infringes another person’s rights.
You remain the owner of intellectual property you already owned before supplying it to us.
Unless agreed otherwise in writing, Farm Truck Designs Ltd retains the intellectual property rights in:
Original designs we create
Drawings and CAD files
Prototypes
Manufacturing methods
Product photography
Website content
Artwork and design development created by us
Purchasing a finished product does not transfer the right to reproduce, manufacture, copy or commercially exploit its design.
Where a product uses officially licensed artwork or branding, the relevant rights remain with their respective owner and are used under the appropriate licence.
10. Changes and Cancellations Before Production
Please contact us as quickly as possible if you need to change or cancel an order.
For a standard product, your statutory cancellation rights are explained in section 11.
For a personalised, custom-made or made-to-measure product, the statutory change-of-mind cancellation right will not normally apply once the contract has been made.
However, if production has not begun and materials have not been ordered or committed, we may agree to cancel or change a custom order.
If work has begun or costs have already been incurred, we may deduct only reasonable costs and losses resulting from the cancellation. We will explain any deduction.
This section does not affect your rights where we have supplied faulty, misdescribed or incorrectly made goods.
11. Your Right to Cancel Standard Online Orders
If you are a consumer who ordered online, by telephone or by another distance-selling method, you normally have the right to cancel an eligible standard-product order without giving a reason.
The cancellation period ends 14 days after the day on which you, or someone nominated by you other than the courier, receives the goods.
If an order is delivered in separate instalments, the period normally begins after the final item is received.
To cancel, you must tell us clearly that you wish to cancel before the cancellation period ends. You may contact us by email or use the model cancellation form at the end of these terms.
Please send cancellation notices to:
Email: leanne@farmtruckdesigns.co.uk
You then have a further 14 days to return the goods, unless we agree to collect them.
12. Products Excluded From Change-of-Mind Cancellation
The statutory change-of-mind cancellation right does not normally apply to:
Products made to your individual specifications
Clearly personalised products
Made-to-measure products
Products altered specifically at your request
Sealed products that cannot be returned for health or hygiene reasons once unsealed, where applicable
Any other products legally excluded from the cancellation right
A standard catalogue product does not automatically become exempt merely because we manufacture it after receiving the order. It must be made to your specifications or clearly personalised to qualify for the personalised-goods exemption.
These exclusions apply only to change-of-mind cancellations. They do not affect your legal rights if a product is faulty, not as described or incorrectly made.
13. Returning Standard Products After Cancellation
After cancelling an eligible standard order, you must return the product within 14 days.
Contact us for the appropriate return address and instructions. Notifying us before sending the parcel helps us identify and process it, but does not remove a valid cancellation made within the legal period.
You are responsible for the direct cost of returning a product when cancelling because you have changed your mind, provided we informed you of this before purchase.
For products that cannot normally be returned by post, we will provide or clearly state an estimated return or collection cost before purchase where legally required. If we failed to provide required information about those costs, we will bear the return cost to the extent required by law.
Please package returned products securely and retain proof of postage or collection.
You may inspect a product in the same way you reasonably could in a shop. We may reduce a refund to reflect any loss in value caused by handling beyond what was reasonably necessary to inspect the product’s nature, characteristics and function.
We will not make a deduction simply because the original packaging has been opened. However, please return packaging where reasonably possible because it may help prevent damage in transit.
14. Refunds for Cancelled Standard Orders
For an eligible cancellation, we will refund:
The price paid for the returned product; and
The cost of our least expensive standard delivery option offered for the order.
If you selected a more expensive or enhanced delivery method, we are not required to refund the additional amount above the standard delivery charge.
We will issue the refund within 14 days after the earliest of:
The day we receive the returned goods;
The day you provide evidence that you returned them; or
Where no goods were supplied, 14 days after you tell us you are cancelling.
Refunds will normally be made using the original payment method unless we agree otherwise. We will not charge a refund fee.
15. Faulty, Damaged or Incorrect Products
We are legally responsible for supplying products that are:
Of satisfactory quality
Fit for any purpose made known to us and accepted by us
As described
Installed correctly where installation forms part of our contract
Made with reasonable care and skill where services are supplied
Please contact us as soon as reasonably possible if an item arrives damaged, is faulty, is incorrect or does not match its description.
Photographs of the product and packaging are helpful when assessing transit damage, but providing photographs is not a condition of your statutory rights.
Depending on the circumstances and the applicable law, you may be entitled to:
Reject the product and receive a refund;
Have the product repaired;
Receive a replacement;
Receive an appropriate price reduction; or
Exercise a final right to reject.
Consumers normally have a short-term right to reject faulty goods within 30 days of delivery. Additional rights can continue after that period.
If a product is faulty, damaged in transit, incorrect or misdescribed, we will pay or reimburse reasonable return costs or arrange collection where appropriate.
Please do not dispose of a damaged or faulty product until we have had a reasonable opportunity to examine it or have confirmed in writing that it may be disposed of.
Personalised and bespoke products have the same statutory faulty-goods protections as standard products.
16. Delivery
Available delivery methods, charges and estimated times will be shown at checkout, on the product page or in a bespoke quotation.
Production times and delivery times are different. Bespoke and handmade products may require a production period before dispatch.
Unless we have agreed another time with you, we will deliver without undue delay and normally no later than 30 days after the contract is formed.
If we agree a specific deadline because it is essential—for example, for a memorial date, birthday, wedding or event—please ensure that the deadline is confirmed by us in writing before placing the order.
Delivery times provided by us or a courier are estimates unless we expressly agree a guaranteed date.
We are responsible for the product until it is delivered to you or to another person you nominated to receive it. If you independently arrange a courier that we did not offer, responsibility may pass to you when the product is handed to that courier, as permitted by law.
17. Delivery Problems
You must provide a complete and accurate delivery address.
Please contact us promptly if:
Your order has not arrived within the expected period;
Tracking shows delivery but you have not received it;
The packaging or product arrives damaged; or
Part of your order is missing.
If delivery fails because the address you supplied was incorrect, incomplete or inaccessible, or nobody was available after reasonable delivery attempts, we may charge the reasonable additional cost of redelivery. We will tell you the cost before arranging it.
We will not charge you for redelivery where the failure was caused by us or our chosen courier.
If delivery is materially delayed, you may have the right to cancel, particularly where an agreed essential delivery deadline has been missed or we fail to deliver within a reasonable additional period you give us.
18. Collection Orders
Where collection is agreed, we will tell you when the order is ready and provide collection arrangements.
Please do not travel to collect an order until we have confirmed that it is ready.
You may be asked to provide the order confirmation and suitable identification.
Responsibility for the product passes to you when you or your nominated person collects it.
19. Installation, Fixings and Safe Use
Fixings, posts, brackets or installation services are included only when the product description or quotation expressly says so.
The correct fixing method depends on the product, intended load, wall, post, ground conditions and installation location.
You are responsible for ensuring that:
The supporting surface or structure is suitable.
Appropriate fixings are used.
Installation is completed safely and securely.
A suitably competent person is used where necessary.
Products are used only for their intended purpose.
Any care, maintenance and safety instructions are followed.
Any stated load capacity applies only under the conditions described and when the product is correctly installed using suitable fixings on an appropriate supporting structure.
We are not responsible for damage caused by unsuitable fixings, an unsafe supporting surface, incorrect installation, misuse, unauthorised alteration, neglect or failure to follow supplied instructions, where that issue caused the damage.
This does not exclude responsibility for a defect in our product, inaccurate instructions supplied by us or installation carried out by us.
20. Outdoor Metalwork and Fire Products
Outdoor metalwork will naturally weather over time. Scratches, chips and exposed edges should be treated promptly to reduce corrosion where a protective finish is intended.
Bare-steel products may be designed to develop a natural rusted finish.
Outdoor products should be regularly checked for damage, corrosion, loose fixings and stability.
Fire pits and other fire products must:
Be used outdoors in a well-ventilated area.
Be placed on a stable, level and fire-resistant surface.
Be kept away from buildings, fences, trees and flammable materials.
Never be left unattended while lit or hot.
Be kept away from children and animals.
Be allowed to cool completely before being moved, covered or stored.
Be used in accordance with local rules and any instructions supplied.
Customers remain responsible for using fire products safely and lawfully.
21. Wood Products
Wood and bamboo are natural materials and may contain variations in grain, shade and pattern.
Unless a product is specifically described as suitable for a dishwasher, microwave, oven or prolonged outdoor use, it should not be used in that way.
Wooden serving and chopping products should be cleaned, dried and maintained in accordance with any care instructions supplied.
Natural movement, colour changes and gradual wear caused by normal use are not manufacturing faults.
22. Prototypes, Components and 3D-Printed Parts
Prototype, reverse-engineered and 3D-printed parts will be produced to the specification and intended use agreed with you.
Unless expressly agreed in writing, prototypes and 3D-printed components are not supplied for safety-critical, medical, life-support, aviation or other regulated applications.
You must tell us before ordering if a component will be exposed to unusual loads, heat, chemicals, food contact, outdoor exposure or other special conditions.
Where you provide a sample, drawing, measurement or digital file, you are responsible for its accuracy. We remain responsible for producing the agreed work with reasonable care and skill.
23. Services and Bespoke Design Work
Where we provide design, fabrication, repair, reverse-engineering or other services, we will perform them with reasonable care and skill.
If no completion date has been agreed, we will complete the service within a reasonable time.
If no price has been agreed, you will only be required to pay a reasonable price.
Any quotation is based on the information available at the time. If previously hidden damage, inaccurate customer information or an unexpected technical issue changes the work required, we will explain the issue and agree any revised work and cost before proceeding.
24. Events Outside Our Reasonable Control
We will not be responsible for delay or failure caused by events outside our reasonable control, such as severe weather, fire, flooding, major transport disruption, failure of essential utilities, industrial action, material shortages or serious illness.
We will contact you as soon as reasonably possible, take reasonable steps to minimise the effect and provide a revised estimate.
This does not remove any right you may have to cancel and receive a refund where the delay becomes substantial, an essential agreed deadline cannot be met or the law otherwise gives you that right.
25. Our Responsibility to You
We are responsible for losses you suffer that are a foreseeable result of our breach of these terms or our failure to use reasonable care and skill.
A loss is foreseeable if it was obvious that it might happen or if both parties knew it might happen when the contract was made.
We do not exclude or limit responsibility where doing so would be unlawful, including responsibility for:
Death or personal injury caused by our negligence;
Fraud or fraudulent misrepresentation;
Breach of your statutory rights;
Defective products where liability cannot legally be excluded; or
Any other matter that cannot lawfully be excluded or limited.
These consumer terms cover products purchased for private use. We are not responsible under these consumer terms for business losses such as loss of profits, sales, contracts, business opportunities or business interruption.
26. Your Statutory Rights
Nothing in these terms limits your rights under applicable consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
For independent advice about your rights, you may contact the Citizens Advice consumer service or your local Trading Standards service.
27. Privacy
We use your personal information to process orders, communicate with you, arrange delivery, handle enquiries and meet our legal obligations.
Personal information will be handled in accordance with our Privacy Policy and applicable data-protection law.
Payment information entered through our website is processed by the relevant payment provider. We do not receive or store your complete card details unless expressly stated otherwise.
28. Complaints
We want to resolve problems fairly and promptly.
Please send complaints to:
Email: leanne@farmtruckdesigns.co.uk
Post: Farm Truck Designs Ltd, 13 Kings Road, Fearnhead, Warrington, Cheshire, WA2 0BG, United Kingdom
Please include your name, order number, a description of the problem and the outcome you are seeking.
We will acknowledge complaints as soon as reasonably possible and aim to respond within two working days where possible. More complex matters may require additional investigation.
If we cannot resolve a consumer complaint directly, we will provide information about an appropriate accredited alternative dispute resolution provider where the law requires us to do so. Unless we tell you otherwise, we are not obliged to participate in a particular ADR scheme.
This does not prevent either party from using the courts.
29. Changes to These Terms
We may update these terms to reflect changes to our business, products or the law.
The terms that apply to your order will normally be those in force when the contract was made. We will not make retrospective changes that unfairly reduce your rights.
30. General Legal Terms
If a court or relevant authority finds part of these terms unlawful or unenforceable, the remaining provisions will continue to apply.
If we do not immediately enforce a right, this does not mean we have waived it.
You may not transfer your rights or obligations under an order without our written agreement, except where the law allows otherwise.
We may transfer our rights and obligations only where doing so does not reduce your rights or protections.
Nobody other than you and Farm Truck Designs Ltd has a right to enforce the contract, except where the law provides otherwise.
31. Governing Law and Courts
These terms and any contract between us are governed by the laws of England and Wales.
If you live in England or Wales, proceedings may be brought in the courts of England and Wales.
If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts and will retain any mandatory protections provided by the law where you live.
The language of the contract is English.
Model Cancellation Form
Complete and return this form only if you wish to cancel an eligible order.
To:
Farm Truck Designs Ltd
13 Kings Road
Fearnhead
Warrington
Cheshire
WA2 0BG
United Kingdom
Email: leanne@farmtruckdesigns.co.uk
I/We hereby give notice that I/we cancel my/our contract for the sale of the following goods:
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Order number:
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Ordered on:
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Received on:
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Name of customer:
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Address of customer:
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Signature of customer, only if this form is submitted on paper:
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Date:
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