Privacy Policy

Last updated: 25 October 2026

Farm Truck Designs Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, why we use it, who we may share it with, how long we keep it and the rights you have under UK data-protection law.

1. Who We Are

Farm Truck Designs Ltd is the data controller responsible for the personal information covered by this policy.

Company name: Farm Truck Designs Ltd
Company number: 15213765
Registered office: 13 Kings Road, Fearnhead, Warrington, Cheshire, WA2 0BG, United Kingdom
Email: leanne@farmtruckdesigns.co.uk
Website: www.farmtruckdesigns.co.uk

If you have a question about how we use your information or wish to exercise your data-protection rights, please contact us using the details above.

2. The Information We Collect

Depending on how you interact with us, we may collect:

Identity and contact information

  • Your name

  • Billing and delivery address

  • Email address

  • Telephone number

  • Social-media username where you contact us through social media

Order and transaction information

  • Products you order

  • Order number

  • Order value

  • Payment status

  • Delivery information

  • Collection arrangements

  • Refunds, returns and complaints

  • Previous orders and communications

We do not normally receive or store your complete payment-card details. Payments are processed securely by the payment provider shown at checkout.

Custom-design information

When you request a personalised or bespoke product, we may collect:

  • Names, dates and wording to appear on the product

  • Measurements and specifications

  • Photographs, sketches or artwork

  • Logos and other files supplied by you

  • Design proofs and approvals

  • Information about the intended use of the product

  • Messages relating to your design

Please only provide personal information that is necessary for us to complete your order. If a photograph or design contains information about another person, you should make sure you have permission to share it with us.

Enquiry and communication information

We may collect information you provide when you:

  • Complete a contact or custom-design form

  • Email or telephone us

  • Contact us through Facebook, Instagram, Etsy or another platform

  • Speak to us at a market, event or show

  • Leave a review or provide feedback

  • Enter a competition or promotion

  • Ask to receive marketing updates

Website and technical information

When you visit our website, we may collect:

  • Internet Protocol address

  • Browser type and version

  • Device and operating-system information

  • Approximate location

  • Referring website

  • Pages visited

  • Dates and times of visits

  • Shopping-basket activity

  • Cookie choices

  • Website interaction and analytics information

More information is provided in our Cookie Policy.

3. How We Collect Information

We collect information:

  • Directly from you when you order, enquire or contact us

  • Through our Squarespace website and online shop

  • Through payment providers

  • Through delivery companies

  • Through online marketplaces such as Etsy

  • Through social-media platforms such as Facebook and Instagram

  • At markets, events and shows

  • Through website cookies and analytics, where permitted

  • From another person placing an order or arranging delivery on your behalf

Where an online marketplace or social-media platform is involved, that platform will also process information under its own privacy policy.

4. How and Why We Use Your Information

UK data-protection law requires us to have a lawful basis for using personal information.

The lawful basis depends on why we are using the information.

To process and fulfil your order

We use your information to:

  • Accept and process orders

  • Take and confirm payment

  • Create personalised and bespoke products

  • Produce and obtain approval for design proofs

  • Arrange delivery or collection

  • Provide order updates

  • Handle returns, refunds and replacements

  • Provide customer service

Our lawful basis is that this processing is necessary to enter into or perform our contract with you.

To respond to enquiries and prepare quotations

We use the information you provide to:

  • Respond to questions

  • Discuss custom-design ideas

  • Prepare quotations

  • Check whether we can manufacture a product

  • Arrange consultations or workshop discussions

Our lawful basis is taking steps at your request before entering into a contract and our legitimate interest in responding to potential customers.

To meet our legal obligations

We may use and retain information to:

  • Maintain company, tax and accounting records

  • Comply with consumer-protection law

  • Deal with product-safety issues

  • Respond to lawful requests from regulators, courts or public authorities

  • Prevent and report crime

  • Establish, exercise or defend legal claims

Our lawful basis is compliance with a legal obligation or, where appropriate, our legitimate interest in protecting our business and legal rights.

To operate and improve our business

We may use information to:

  • Maintain and improve our website

  • Understand which products and pages are popular

  • Monitor website performance

  • Prevent fraud and misuse

  • Keep our website, accounts and systems secure

  • Plan stock and develop new products

  • Train our team and improve customer service

  • Maintain records of previous designs and manufacturing specifications

Our lawful basis is our legitimate interest in operating, securing and improving Farm Truck Designs, provided those interests do not override your rights.

To send marketing

We may use your contact details to send news, product updates, event information or offers where:

  • You have actively asked to receive them;

  • You have consented to marketing; or

  • The law allows us to contact an existing customer about similar products and we have provided a clear opportunity to opt out.

You can unsubscribe at any time by using the unsubscribe link in an email or contacting leanne@farmtruckdesigns.co.uk.

We will not sell your contact details to another business for its marketing.

Reviews, photographs and social media

If you send us a review, photograph or testimonial, we may ask for permission to share it on our website, social-media pages or marketing materials.

We will not publish private customer communications or photographs that clearly identify you without an appropriate lawful basis.

If you comment on or interact with our public social-media posts, the information you post may be visible to other users and will also be processed by the relevant social-media platform.

5. Information You Must Provide

We need certain information to process an order, including your name, contact details, delivery information and order requirements.

If you do not provide the necessary information, we may be unable to accept, manufacture or deliver your order.

Marketing information is optional. You do not have to consent to marketing to place an order.

6. Who We Share Information With

We share personal information only where reasonably necessary.

Recipients may include:

  • Squarespace, which provides our website and online-store platform

  • Payment processors and banks

  • Evri and other delivery or collection providers

  • Email, website-hosting and IT service providers

  • Accountants, bookkeepers and professional advisers

  • Insurers

  • Manufacturers or specialist suppliers where needed to complete an order

  • Online marketplaces through which an order is placed

  • Social-media platforms where you interact with us

  • Fraud-prevention and security providers

  • Government departments, regulators, courts, law-enforcement agencies or other authorities where legally required

Delivery providers receive the information needed to complete delivery, such as your name, address, email address and telephone number.

Service providers acting on our behalf are only permitted to use personal information for the agreed service and must protect it appropriately.

We may also disclose information in connection with a sale, transfer or restructuring of the business. If this happens, we will take reasonable steps to ensure your information remains protected.

We do not sell personal information.

7. International Transfers

Some service providers, including website, payment, marketplace, email and social-media providers, may process or store personal information outside the United Kingdom.

Where information is transferred internationally, we require an appropriate legal safeguard. This may include:

  • A country recognised by the UK as providing adequate protection;

  • The UK International Data Transfer Agreement;

  • The UK Addendum to approved standard contractual clauses; or

  • Another legally permitted safeguard.

You may contact us if you would like more information about the safeguards used for your information.

8. How Long We Keep Information

We keep information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, safety and dispute-resolution requirements.

Our usual retention periods are:

  • Orders, invoices, payments and accounting records: normally six years from the end of the relevant company financial year, or longer where legally required.

  • Bespoke order specifications, proofs and approvals: normally six years after the order is completed, particularly where needed to answer queries or establish what was agreed.

  • Customer-service records, complaints, returns and disputes: normally up to six years after the matter is resolved.

  • Enquiries that do not result in an order: normally up to two years after our last meaningful communication.

  • Marketing records: until you unsubscribe, withdraw consent or the information is no longer needed. We may retain a limited suppression record so that we do not accidentally contact you again.

  • Reviews and testimonials: for as long as they remain relevant or until permission is withdrawn where consent is the lawful basis.

  • Website and cookie information: for the periods explained in our Cookie Policy or the relevant cookie settings.

We may keep information for longer if there is an unresolved complaint, legal claim, product-safety issue, regulatory investigation or another legal reason.

When information is no longer required, we will delete it, anonymise it or securely dispose of it.

9. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against:

  • Unauthorised access

  • Loss or destruction

  • Misuse

  • Accidental disclosure

  • Unlawful alteration

These measures include using reputable website and payment providers, password protection, access controls, secure devices and limiting access to people who need the information for their work.

No internet-based system can be guaranteed to be completely secure, but we review our arrangements and take reasonable steps to reduce risks.

10. Your Data-Protection Rights

Depending on the circumstances, you may have the right to:

Access

Ask for a copy of the personal information we hold about you.

Correction

Ask us to correct information that is inaccurate or complete information that is incomplete.

Erasure

Ask us to delete your information in certain circumstances.

This right does not apply where we need to retain information to meet a legal obligation, complete a contract, deal with a dispute or establish, exercise or defend legal claims.

Restriction

Ask us to restrict how we use your information in certain circumstances.

Objection

Object to processing based on legitimate interests.

You have an absolute right to object to your information being used for direct marketing.

Data portability

Ask us to provide certain information you gave us in a structured, commonly used and machine-readable format, or transfer it to another organisation where technically possible.

Withdraw consent

Where we rely on your consent, you may withdraw it at any time.

Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

You will not normally have to pay to exercise your rights. We may ask for enough information to confirm your identity before responding.

We normally respond within one month. We will tell you if a request is particularly complex and additional time is legally permitted.

To exercise a right, email leanne@farmtruckdesigns.co.uk.

11. Automated Decision-Making

We do not use personal information to make decisions based solely on automated processing that produce legal or similarly significant effects.

Payment providers and fraud-prevention services may use automated systems under their own privacy policies.

12. Children’s Information

Our website and products are not specifically directed at children and we do not knowingly collect personal information directly from children without appropriate involvement from a parent or guardian.

If you believe a child has provided personal information to us inappropriately, please contact us.

13. Other Websites and Platforms

Our website may contain links to other websites, marketplaces and social-media platforms.

Those organisations are responsible for their own privacy practices. We recommend reading their privacy policies before providing information to them.

This Privacy Policy does not control how another organisation independently uses your information.

14. Cookies

Our website uses cookies and similar technologies to operate the online shop, remember preferences, understand website use and provide certain features.

Non-essential cookies will be used only where permitted and in accordance with your cookie choices.

Please read our Cookie Policy for more information and instructions on changing your preferences.

15. Complaints

Please contact us first if you have a concern about how we use your personal information. We will investigate and try to resolve the matter.

Email: leanne@farmtruckdesigns.co.uk

You also have the right to complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: www.ico.org.uk/make-a-complaint

You can complain to the ICO at any time, but it will usually ask whether you have raised the matter with us first.

16. Changes to This Privacy Policy

We may update this policy when our services, suppliers, website or legal obligations change.

The latest version will be published on this page with the revised date shown at the top.

We recommend checking this page occasionally for updates.